Perdue Farms, Inc. Account Representative in Salisbury, Maryland
Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.
The Account Representative will be responsible for administering the customer order entry process along with key sales functions, i.e., booking features, pricing, etc. for assigned customers. They will be focused on customer satisfaction-responsiveness and flexibility in resolving customer order issues. This includes daily interaction with customers, brokers and other associates within the order management group, including logistics, data maintenance and claims management. This position will sit at Corporate HQ in Salisbury, MD.
Principal and Essential Duties & Responsibilities
Administers customer service for assigned customers and achieve agreed company goal of customer service, providing the main point of contact for Sales and Merchandising managers.
Handles customers’ orders for specified customer, ensuring timely entry of orders, correct pricing, split into truckload quantities, confirm plant assignment or move if advised by supply planning and monitor order through to customer delivery and invoicing.
Administers sales specific functions such as book features, prepare market request, process claim forms and payments, review broker commissions, and resolve deductions all in a timely manner.
Works with other members of the supply chain organization, such as demand planners, supply planners and logistics to resolve exceptions.
Makes visits to outside sales reps and key customers to increase understanding of their requirements and agree mutual actions which will improve the order fulfillment process.
Escalates customer issues to Account Team supervisor/manager and recommends actions for resolution. Examples would include orders always exceeding feature booking, add-ons occurring too frequently or orders arriving too late to meet delivery requirements.
Deals with customer and broker calls from the field, i.e., product recommendations, pricing, availability, etc., monitors customer programs and tonnage dollars. Handles distressed product sales within channel.
Minimum Education and Experience
Bachelors degree in Sales, Marketing or business Administration plus 0 - 3 years of related experience.
The ideal candidate will have:
Strong reading, writing, communication and analytical skills
Able to comprehend and understand customer protocol
Good working knowledge of all processes within the supply chain (sales, marketing, forecasting, production planning, manufacturing and distribution)
Able to negotiate, manage conflict and develop consensus with merchandising manager
Must be able to analyze costs versus benefits in providing customer service
Must have a good understanding of IT systems and how they pass data between each other, e.g., SAP, Manugistics, CFS, SRP, etc
Must be able to travel to customer or plant facilities to include overnight travel.
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.