Perdue Farms, Inc. Sales Support Partner in Westminister, Colorado
Niman Ranch supports a community of more than 720 independent farmers and ranchers who raise pork, beef and lamb traditionally, humanely and sustainably to deliver the finest tasting meat. Niman Ranch is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation.
Ensures accurate, timely and efficient order management for all customers. Supports the assigned Sales Director by providing accurate and timely communication with customers. Provides administrative support for Sales Directors as needed.
Principal and Essential Duties & Responsibilities
Assist Sales Directors with completion of Product Deficiency Reports, Promotion Requests, and other administrative forms as requested
Maintain assigned customer files to ensure accuracy of contact information and price levels
Obtain all orders before order deadlines
Enter orders, ensuring accuracy of item codes, case quantities, prices, ship-to location, and ship dates before order deadlines
Verify accuracy of order with customer by providing order confirmation no later than COB the day after order is received. Notify customer in writing of any inaccuracies on their purchase order
Distribute written notice of holiday order deadline changes to customers within 24 hours of receiving holiday schedule
Monitor order patterns and assist customers with their ordering process
Communicate deviations from order quantities, prices, or delivery dates to customers in a timely and professional manner
Distribute weekly price lists. Review Price Exception Reports (weekly and monthly). Price Exceptions must be communicated in writing to customers within 24 hours of receipt (copy the Sales Director or Sales Manager) and updated in the system within 48 hours. Provide written notification to customers and Sales Directors/Managers for price changes that require a 30 or 45 day lead time
Distribute invoices for each order shipped by COB Tuesday
Maintain regular contact with assigned sales directors, regional managers and accounts
When asked by Sales Support Manager, Sales Director or Sales Manager, call accounts to sell long and close-dated product
High School diploma or eqivalent required. Associates Degree preferred.
Experience in customer service related activities
Experience working in a retail or wholesale company environment strongly preferred
Must be able to prioritize in order to complete all tasks within the allotted timeframe
Must exhibit politeness, confidence, tact, patience, and diplomacy while dealing with complex problems
Must be proficient in Microsoft Outlook, Word and Excel
Environmental Factors and Physical Requirements
Normal heated/ventilated office environment. May be occasionally subject to plant conditions (temperatures range from 28 – 50 degrees). Constant interruptions are normal. Some travel may be required.
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.