Perdue Farms, Inc. End User Computing Tech in Westminster, Colorado
Perdue Farms is a family-owned food and agriculture company heading into it's second century of growth and innovation. We were founded on trust—a value that carries through everything we do. Perdue Foods is a leader in Premium Proteins and Perdue AgriBusiness ranks among the top US grain companies.
The End User Computing Tech maintains and improves the reliability, consistency, and quality of computer services to the end-user using cost-effective technologies and innovative maintenance and tuning techniques. Installs PCs (Physical and Virtual) and related hardware. Investigates hardware and software problems and performs system hardware and communication connection repairs. Performs basic diagnostic testing. Trains Tier 1 staff to improve First Call Resolution (FCR). Works to automate processes wherever possible.
Principal and Essential Duties & Responsibilities
Ensures that the objectives of customer/supplier relationships are met or exceeded for all applications supported by the End User Computing team.
Images and configures company-issued desktops and laptops according to standards.
Establishes rapport with teammates on the EUC team, including development of Subject Matter Expertise which you share freely among them. Establishes credibility and respect within the IT department and among customers through hard work, knowledge, and professionalism.
Creates or maintains accurate documentation as assigned for all systems and projects supported by the End User Computing team.
Contributes to projects as assigned, ensuring cost, quality, and schedule constraints are appropriately addressed.
Responds, updates and resolves the service tickets assigned for PC and voice operational issues, adhering to the defined customer service response timeframes. Communicates and escalatea problem issues and resolutions with customer, team and management according to defined standards
Manages/maintains the hosted virtual desktop infrastructure and related interaction with other IT components (e.g. directory and files services), as well as associated documentation.
AA degree from accredited college or unversity. In lieu of degree, work experience may be considered.
4 plus years experience. Strong verbal and written communication skills are required to effectively communicate and complete tasks with customers at different levels via phone, IM or email. Strong ability to logically troubleshoot conditions via documented work steps or procedures, or ability to independently research the solution needed via tools provided.
Comprehensive knowledge of PC hardware installation, Windows desktop operating systems, and ability to diagnose, repair, test, and troubleshoot same Intermediate to advanced knowledge of Microsoft Office suite, including MS Outlook
Intermediate to advanced knowledge of Microsoft Windows operating systems, including Windows 7 and 10. Understanding and experience with Virtual Desktop Infrastructure technologies (VMWare Horizon).
Experience with Thin Client and Zero Client Technologies
Experience with Windows Server or UNIX platforms a plus.
Experience with Monitoring Systems (e.g. Orion) a plus.
Experience with Ticketing systems (e.g. Remedy) a plus.
Industry certifications such as the Microsoft MCSA/MTA, VMWare VCP in Desktop and Mobility.
Perdue Farms, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.